WorkCover Cleaning & Household Support
Domestic cleaning comes first. Approved clothes-care can be added where it is included in your WorkSafe household-help approval.
WorkCover household help without billing surprises
WorkSafe can fund essential household cleaning where a work-related injury prevents the worker from doing tasks they performed before the injury. The standard service is provided in the worker's primary home and must be referred and approved through the WorkSafe pathway.
Approved Household Cleaning
Cleaning is our primary WorkCover service and is billed only within the worker's approved household-help scope.
- Bathrooms, toilets and kitchens
- Vacuuming, sweeping, mopping and dusting
- Bedrooms and living areas
- Approved frequency and hours only
- Current WorkSafe PH410 fee schedule used where applicable
Laundry / Clothes-care Support
WorkSafe's household-help guidelines include clothes-care tasks for the worker or dependants, but standard household help is an in-home service.
- Loading the washing machine or hand washing
- Hanging or machine drying
- Sorting and folding clothes
- Essential ironing
- Door-to-door off-site laundry only if the agent separately approves that exact model in writing
WorkCover cleaning
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Local WorkCover cleaning across Melbourne's inner north. Choose your area:
What we need before a WorkCover-funded clean
Accepted claim & referral
The worker has an accepted claim and the household-help request/referral has been made through the permitted WorkSafe pathway.
Written agent approval
We sight the approval showing service type, approved hours/frequency and approval period.
Approved provider
Silv’s is an approved WorkSafe provider for household services, so your agent can engage us directly.
Service & invoice
We record attendance and bill only the actual approved service using the required WorkSafe invoice information.
Provider statusSilv’s is an approved WorkCover/WorkSafe provider for household services.
WorkCover cleaning questions
Can I simply book and send the invoice to WorkCover?
No. WorkSafe household help requires the relevant referral/request and agent approval. Silv’s is an approved WorkSafe provider for household services, so once the agent approves household help we can start.
Can cleaning be weekly?
WorkSafe determines the approved frequency. Standard claims guidance commonly contemplates 1–2 hours of cleaning per fortnight, so a different frequency must be supported by the individual approval.
Does WorkCover include laundry?
The guidelines include in-home clothes-care tasks such as washing, drying, folding and essential ironing. Off-site pickup-and-delivery laundry is not treated by Silv's as automatically covered and needs explicit written agent approval.
Can Silv's charge travel or cleaning products separately?
Not as standard WorkSafe household-help add-ons. We follow the approved service and current WorkSafe payment rules rather than adding unapproved surcharges.
Have a WorkCover household-help approval?
Send us the approval details. We will confirm the cleaning scope first and only add laundry support when the approval allows it.
Request a ServiceGeneral information only. WorkSafe funding depends on the worker's accepted claim, referral, agent approval, provider eligibility and current WorkSafe rules and fee schedules.